Find quick answers about our services, bookings, policies, and more.
We highly recommend booking an appointment to secure your preferred time. Walk-ins are welcome and will be accommodated based on availability.
Please arrive at least 15 minutes before your appointment so you can complete any forms, enjoy welcome refreshments, and prepare for a calm, unrushed experience.
We provide comfortable robes, towels, and disposable garments when needed. Our therapists are trained to drape you properly at all times to respect your privacy and comfort.
Therapist selection is not available when booking online. When you arrive on site, you may request a female or male therapist at check-in, and we will do our best to accommodate your preference based on availability.
If you need to cancel or reschedule, please inform us at least 3 hours before your appointment time. Late cancellations or no-shows may be subject to charges or forfeiture of deposits or vouchers.
Yes. Please inform our receptionist or therapist if you are pregnant, have high blood pressure, heart conditions, skin sensitivities, recent surgeries, or any other medical concerns so we can recommend safe and suitable treatments.
Yes. TenSeven Wellness Spa offers gift certificates and curated spa packages that are perfect for personal treats, celebrations, or corporate gifting. You may inquire at the spa or through our official contact channels.
We accept cash and online payments such as GCash and Maya. Payment is typically settled after your treatment. For packages or advance bookings, we may require a deposit—our staff will confirm when you book.
Yes. We offer kiddie massage and other child-friendly services. Kiddie massage is for ages 4–12 years, with sessions from 30 minutes up to 1 hour maximum, depending on parents' consent. For minors, we recommend that a parent or guardian accompany them and that you inform us of any allergies or sensitivities when booking.
We recommend avoiding heavy meals and alcohol shortly before your treatment. For body scrubs or facials, it is best not to shave the treatment area on the same day. If you have questions about a specific service, our team can advise when you book.